Tech Support

Filbitron is a Canadian Warranty Centre for Fujitsu Canada Pen Tablets, Motion Computing Canada and Xplore technologies.

For more information on Tech Support Centre services, visit:

Canadian Warranty Centre Procedures
Enhanced Warranty Options
Email Tech support

Canadian Warranty Centre Procedures

If you are the original purchaser of a Pen tablet in Canada requesting warranty work, you must first obtain a return merchandise authorization (RMA) number from our office. To do this, select request an RMA number.

In order to maintain a high level of service, if you do not receive a response within 4 hours, please contact Tracey Fenwick, our Service Administrator, at 905-477-0450.

Once you have received your RMA #, you may ship the goods to Filbitron via a shipping method of your choice. You must also indicate by which method you want the goods returned to you.

PLEASE NOTE: You may be required to provide unit serial numbers and proof of purchase information. Please ensure you have this information in order to process your request.

back to top

Enhanced Warranty Options

For many of our clients, the tablet is a pivotal component in the day to day operation and success of their business. For this reason, we have developed a number of Enhanced Depot Warranty plans which ensures that your unit will be repaired and sent to an arranged location within 48 hours of initating the repair.

Our GOLD Warranty plan offers great value as a repaired unit is returned to the client within 48 hours at a very attractive price.

Our PLATINUM Warranty plan ensures that a functioning unit will be sent to a pre-arranged location by the next business day of reporting a problem.

Under these options, field reps call Filbitron to report a potential problem. If a resolution is not achieved over the phone, the specific warranty plan is activated and you can rest assured that the problem will be remedied in a quick professional manner.

Request an RMA Number (Cliquez ici pour français)